Conflict within the workplace is almost unavoidable. It can arise from differences in opinion, varying beliefs, backgrounds, and culture. However, conflict can also be used as a creative opportunity to bring change, to move past personal bias and experience, and to open up new opportunities.

This course examines the concept of conflict and how it manifests in the workplace. In this course, we learn strategies for dealing with conflict in a productive way and developing skills to be better prepared. This course is ideal for anybody wanting to improve their conflict management skills.

This eLearning course is designed to give you a basic grounding in:

• identifying the most common causes of conflict in the real estate industry
• evaluating the effectiveness of your current conflict management style
• using anger and stress management techniques to avoid burn out

Specifically you will:

• six phases of the conflict resolution process
• five main styles of conflict resolution
• standard process for all types of conflicts, and how to adapt it
• tools that you can use to effectively prevent conflict.
• basic communication techniques, such as the agreement frame and open questions, that will defuse any high-emotion situation
• obstacles to effective conflict resolution, and how to overcome them