Date: Thursday 11 January 2018
Time: 9.30am - 1.30pm
12 CPD points
Excellent customer service is more than what you say and do for the customer, it also means giving customers a service that is consistent and reliable such that they feel secure, important, and familiar with your service strategies.
This course will discuss methods you can use to retain your customers in such a way that they become long term customers.
Meet the presenter
Annette Ferrari has worked in the real estate industry as an agency Principal and sales specialist for 20 years. She is also highly qualified, holding a Masters in Behavioural Science, a Bachelor of Arts (Communications Studies), and a Bachelor of Adult Education.
Annette has managed and mentored a number of employees and understands the importance of growth and development within an agency. Her practical day-to-day agency knowledge is complemented by her strong theoretical knowledge in behavioural science and communications: this plus her entertaining style make her a favourite among students.
If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email email@example.com