Cross-Cultural Communication - Toolbox Series
Time: |
9.30am - 1.30pm |
Cost: |
REINSW member $199
Non member $245 |
Points: |
12 CPD points (Learning Category 3)
|
As the world continues to change and become more interconnected, real estate professionals must adapt to communicating cross-culturally. Connecting with diverse clients and communicating with many different cultures requires empathy.
In this course, you’ll gain an understanding of cultural perspectives when communicating with your clients and learn how to identify common cultural differences and their impact on business etiquette, conflict resolution and negotiating. Evaluating different strategies for dealing with cross-cultural business situations will also be covered.
What you’ll learn
- What is culture?
- The role culture plays in people’s values, belief systems and the way they communicate
- Cultural differences in the use of language
- Non-verbal communication – personal space, eye contact and gestures
- How culture impacts on key business values
- How good customer service, building rapport and polite business etiquette differs across cultures
- How cultural differences impact conflict resolution and negotiating.
More information
If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email [email protected]
Registration not available.