Coronavirus Disease 2019 (COVID-19) FAQs

COVID WEBINAR UPDATE AND Q & A - 6 JAN 2021 - FAQs

COVID WEBINAR UPDATE AND Q & A - 6 JAN 2021 - FAQs

 

RESIDENTIAL PROPERTY MANAGEMENT

A tenant has advised that they cannot pay their rent. What should I do next?

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What if the tenant fails to pay rent and is impacted by COVID19?

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What if the tenant fails to pay rent and is NOT impacted by COVID-19?

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What if the COVID-19 impacted tenant refuses to engage with the landlord/agent?

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What if a tenant is not engaging with the landlord/agent making it difficult for the landlord/agent to determine whether the tenant is an impacted tenant (regardless of whether or not they were in arrears before the pandemic)?

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What are some strategies to use when negotiating rent deferrals, waivers or reductions with tenants and landlords?

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I have a tenant stating that they are a member of a household impacted by the COVID-19 pandemic, however, they are refusing to provide proof to support this claim. What do I do?

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I have a tenant who has stopped paying rent or is paying a reduced amount of rent without the landlord’s consent. What do I do?

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What do we do if a landlord and a COVID-19 impacted tenant are unable to agree on rent payments?

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Can I serve a termination notice on an impacted tenant in arrears or apply to NCAT for a termination order?

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I’ve heard that termination notice periods during the moratorium period have been extended. What are the new notice periods?

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Do the new termination notice periods apply to all types of terminations?

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Do the restrictions on applying to NCAT for a termination order apply to all types of terminations?

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Can I still undertake my routine/periodic inspections during the COVID-19 pandemic?

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Tenants are not allowing access for repairs, maintenance and open for inspections even though they have been given appropriate notice. What should we do?

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Do bonuses and commissions form part of household income for the purposes of determining whether a tenant is a COVID-19 impacted tenant?

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My landlord has instructed me to issue a rent increase notice to a tenant. I thought landlords can’t increase rent during the pandemic?

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When will the COVID–19 moratorium end?

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GENERAL AGENCY PRACTICE

Agencies can now register as a COVID-19 safe business. Complete this form to register.

General information regarding open homes (sales and rentals) and auctions (including sale yards) can be found here.

SALES

What should agents be doing at open homes in view of COVID-19?

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A tenant is not allowing access for open inspections even though they have been given appropriate notice. What should we do?

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We have unconditionally exchanged a contract for sale for a tenanted property and the contract calls for vacant possession. What notice period can the landlord give?

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When can letterbox deliveries recommence?

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AUCTIONS

We want to commence conducting auctions, both on site and in rooms, as soon as possible. What are the steps we need to follow?

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COMMERCIAL & RETAIL PROPERTY MANAGEMENT

Matters relating to commercial and retail tenancies are covered by the Mandatory Code of Conduct and the Retail and Other Commercial Leases (COVID-19) Regulation (No 2) 2020 (NSW) available here.

A tenant has advised that they cannot pay their rent. What should I do next?

This content is restricted to Members only, please sign in to view, alternatively please consider becoming a member.

I have a tenant stating that they are a member of a household impacted by the COVID-19 pandemic, however, they are refusing to provide proof to support this claim. What do I do?

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I have a tenant who has stopped paying rent or is paying a reduced amount of rent without the landlord’s consent. What do I do?

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When will the COVID–19 moratorium end?

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STRATA

We suspect a resident of a unit complex has COVID-19, what action do we need to take?

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What are some of the changes to legislation as part of the new strata and community schemes emergency measures?

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We are unable to hold our AGM as scheduled due to COVID-19, what options do we have?

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