"Their knowledge of the Act and real estate legislation is supreme, and knowing I can pick up the phone and get their advice at any time is priceless. They are always pleasant and patient, and they genuinely care about helping members. "
“As the Compliance Manager for our company, the REI Helpline has been invaluable to my position. Before giving advice I normally confirm the information with either Ann or Robert who often help me locate the legislation that is relevant within the Act.”
"I would like to pass on to REINSW my appreciation at the wonderful help the service has been to our company today, particularly Ann Banister who has been invaluable in her advise over an issue we have had with our Corporation Licence. Ann has been able to put my mind at ease and allow us to work though the problem legally making sure that all steps we take in remedying the issue are in accordance with the Act. I think she may even have saved my marriage!"
"Thank you so much for your help, today and every day! As always, you answered my question and explained everything clearly. You went above and beyond!"
Daniella Alpha, Time Realty
"I just wanted to say thank you and offer praise and endorsement to your customer service member Anne. I contacted Anne with quite a complicated question/scenario and her attention, warmth and care to the matter was refreshing. Anne never pretended to know exactly how to guide me, until she further researched my question and got back to me very promptly. Thank you so much Anne, in a world of diminishing customer care and service, you shine through. I appreciate your advice and hope you are commended for this level of service".