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NSW Fair Trading have announced that there is a strata hotline to take consumer calls on the new reforms.

The reforms have taken five years of public consultation, including over 3,000 submissions, and contain more than 90 changes to the law. To help consumers deal with the changes, a hotline has been set up on 1800 214 023.

NSW Fair Trading Commissioner Rod Stowe said: “With major updates made to the existing strata laws, our Contact Centre Officers who specialise in strata law have been familiarising themselves with the changes to ensure that they are equipped to provide the right assistance and advice.

“These changes will improve strata living for over two million people who own, live or manage strata schemes across the state.” 

Key changes to the reform include:

• Making it easier for owners to complete cosmetic and minor renovations
• Making it easier to hold meetings and vote on decisions using modern forms of communication
• New options for addressing issues of parking, pets and smoke drift
• Ensuring tenants can play a valuable role in the life of their strata scheme
• A new collective sale process enabling owners to jointly sell and/or redevelop their strata scheme, which the NSW Land and Environment Court must ensure is ‘just and equitable’ for the owners.

To find out more about the strata reforms visit REINSW’s Strata Reform Hot Topics page here.