Client Relationships

Learn how to develop and build client relationships, understand negotiation techniques and how to manage and solve conflicts. 

Building client and agency relationships is paramount for success in the property industry. As an agent you need to have a good understanding of who your clients are and what makes them tick. Being able to identify and provide a service to meet the needs of your clients are skills that every agent must have. 

Once the relationship with the clients has been developed the agent will need to participate in negotiations to ensure that the transaction is successfully completed, however even the best negotiations can result in conflict and disputes. The agent needs to have well developed skills to resolve conflict and disputes.

In this course you will learn how to develop and build client relationships, understand negotiation techniques and gain and understanding of measures to manage and solve conflicts
What you'll learn
When you successfully complete this course, along with the in and out of class assessments, you will gain a Statement of Attainment for the three units of competency stated below.
  • CPPDSMDSM4005A Establish and build client agency relationships
  • CPPDSM4017A Negotiate effectively in property transactions
  • CPPDSM4056A Manage conflict and disputes in the property industry

The above units of competency form part of the CPP40307 Certificate IV in Property Services (Real Estate) qualification.

Who should attend?

This course is suitable for:

  • Individuals who have recently completed a certificate of registration course and want to work as an office manager.
  • Agents who want to move into people management and training management roles.
  • Licensees-in-charge who want to refresh their knowledge of practices, procedures and legislative obligations as required for a Real Estate Licence.

Prior to attending this course, you must complete a certificate of registration course.


Assessment activities are provided on a per course basis. Learners should expect to spend 1-3 hours out of class in order to complete each assessment. This time is provided as an indication only, as it will vary from learner to learner depending on skills and knowledge.

Throughout the duration of Client Relationships, and after completion of the course, REINSW expert trainers are available to provide support to learners should they require assistance with any part of their learning.

The assessment marking process takes four weeks from the date an assessment is received by REINSW. This timeframe is made up of two weeks marking time plus two weeks administrative processing. In most instances, results are released inside of this timeframe.

Learners are welcome to contact REINSW Training after three weeks to verbally gain their assessment result.

Recognition for Prior Learning

REINSW offers Recognition for Prior Learning (RPL). RPL requires learners to undertake a series of assessments for a qualification or units of competency. These are aligned to an individual’s previous learning and are deemed equivalent to the learning outcomes of the components of the qualification or unit(s) of competency, being obtained through this process.   

RTO Provider Number: 90117


Delivery mode
Classroom and eLearning

REI House
30-32 Wentworth Avenue

3 days

Cost - Classroom
$490 Members*
$620 Non-members
(GST exempt)
(*Members include all employees of member agencies)

To enrol for classroom
Enrol online >>>

To enrol for eLearning
Enrol online >>>

Cost - eLearning
$490 Members*
$490 Non-members
(GST exempt)
(*Members include all employees of member agencies)


From 1 January 2015, all learners undertaking Nationally Recognised Training will need to have a Unique Student Identifier (USI).

Find out more >>>


As part of the enrolment process, learners are required to read the Learners Handbook, which details policies and procedures relevant to your learning.
RPL is a complex and rigorous assessment method. REINSW recommends this assessment method be investigated as an option for individuals who are currently working in the real estate industry or hold current qualifications or units of competency relating to the real estate industry. REINSW requires individuals who are producing evidence for this assessment method, to provide current evidence. Under REINSW's RPL policy, current evidence must be within 12 months and all evidence supplied must meet current industry standards. 

For information on RPL please email
Course cancellations and re-enrolment fees

All course cancellations must be in writing. Learner substitution may be made at any time prior to course commencement at no cost. Courses are run subject to sufficient numbers. As per the REINSW Learner Handbook, learners have twelve (12) months to complete their study, at which time a re-enrolment fee will apply.

How to enrol

Enrol online, contact REINSW Training on (02) 9264 2343 or email

* Please note, from 1 January 2015  all learners must have a Unique Student Identifier before any Registered Training Organisation (such as REINSW) can issue a Statement of Attainment or Qualification Certificate upon the successful completion of training. 
Find out more about the USI >>> 

More information

If you have any questions about Client Relationships, please contact REINSW Training on (02) 9264 2343 or email