Because the legislation only came into effect in July 2017, many pre-existing tenancies have not signed a new lease, and therefore have not consented to receive notices electronically.
“To combat this, we sent an electronic consent form to our database,” says Michelle. “It is going to take some time for everyone to get back to us, but currently about 50 per cent have provide their consent. We plan to do another mail-out in three months.”
“It is imperative that a consent form is signed before notices are sent via email,” says Lisa.
“Some emails can go to junk or might accidentally be deleted, so it’s important to have a secondary touchpoint to ensure the tenant has received the information.”
Both Lisa and Michelle agree that a secondary touchpoint is best practice even after the tenant has consented to email notices.
“This is especially true for routine inspections,” says Lisa. “A phone call, letter or text message is a perfect follow up to an email notice and ensures your tenant is fully informed.”
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