Consumer News

NSW Fair Trading introduced a Complaints Register in 2016 which lists businesses that are the subject of 10 or more complaints in a calendar month.

Prior to this, REINSW lodged a submission with suggestions for improvements. Unfortunately we were ignored.

Currently it misleads consumers in relation to franchises and brand co-operatives which are combined together and not as individual traders.

Small businesses with perfect records that are operating as a franchise are indistinguishable from unbranded traders.

The definition of a complaint also needs an urgent review. The current definition is ludicrous and consequently misleading.

Here’s hoping for change soon.