So what's been the secret to Kylie’s success?
According to Kylie, it’s all about positive and empowering leadership.
“When I came back into the business, I knew we had to invest in our culture, training and community engagement,” she said. “Leadership and direction for any successful agency are so important.
“I'm a self-taught leader and, over the years, developing my leadership style has been an important learning curve. Completing the Transform Masters with Elite Agent in 2017 – an intense 12-week leadership program led by some of the best in the industry – was one of the pivotal points in my career. It changed my mindset on leadership, and how to deal with our team and our business metrics.
“From that point on, there was a positive shift in our culture.”
With a cohesive and established team of five property managers, two sales agents and one admin person, Kylie credits her strong retention rate to her positive and intuitive leadership style.
“I'm very supportive, but I encourage my team to be pushed out of their comfort zone and learn from their mistakes,” she said. “And, if they do make a mistake, they can come and tell me about it. They know I've got their back, and we'll work through any issues together. This trust creates enormous levels of confidence and openness in our team.
“I don't accept any negativity. I actively promote the opposite and lead from the top. There are positive memes everywhere in the office and we make team wellness a priority. We close our office for one hour at lunchtime and everyone must leave the office. And we do not require our property managers to work after hours or weekends.
“Our training extends beyond your average CPD checklist to include sessions on health, mindset and positive, inspirational stories. It’s about taking a holistic approach.
“We spend so much time together with our colleagues, so work needs to have a good vibe and be a place where you want to come every day. And you need to be able to switch off when you get home.
“We now have a very positive culture where we believe we can tackle anything the day throws at us.”