Front Cover
CONTENTS
UPFRONT
5 A word from the President
6 In brief
8 AGM and election notices
PERSPECTIVES
11 The power of small changes
12 Invested in real estate
16 Empowered service
18 In their own words
FOCUS
20 Time to make your choice
24 Excellence on show
31 To blog or to email? That is the question
33 Harsh consequences for underquoting
TRAINING AND EVENTS
34 Traineeships on the rise
36 Taking to the stage
38 Time is running out
39 Training calendar
LAST WORD
41 New members
42 In the media