Education and Training

Agency Services Chapter

We've brought together our education and training courses that relate to but are not limited to; marketing and business development, accounting and finance, administration, human resources, education and training, customer service, technology, insurances, and work, health and safety.

Our training is delivered through multiple channels as seen below.

 

 Webinars

Below our our upcoming and on demand webinars. 

Our webinars on demand are FREE and EXCLUSIVE to REINSW members. 

You will need to login with your REINSW username and password to access the webinar recordings. If you have forgotten your username and password, click here >>> 
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REEF | Bullying and Harassment

(13/09/2016)
In this webinar, we examine what constitutes bullying and the steps that agency owners should be taking to limit the possibility of a claim. We also look at responding to any such claims including conducting a workplace investigation.

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REEF | National Employment Standards

(11/08/2016)
In this webinar, we explain the application of each of the 10 National Employment Standards with an emphasis on those standards which are causing the most concern for the businesses community.

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REEF | Commission-only employment

(19/07/2016)
This webinar examines the current state of play and, importantly, consider what the future may hold for this unusual yet popular employment arrangement.

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Supervision Guidelines: the inside story

(29/04/2016)
In this information-packed one hour webinar you hear from a former NSW Fair Trading Senior Investigator. He covers the critical things you need to know and do.

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Asbestos and the bottom line: Know what to do when

(24/11/2015)
In this webinar you hear about the history of asbestos, along with an overview of the current issues in today’s property market.

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View our full range of webinars here >>>
 
 

 Upcoming CPD courses

All real estate agents in NSW are required to complete 12 compulsory Continuing Professional Development (CPD) points each year. 

Our CPD courses give you access to a broad range of high quality, accurate and agency-specific training. All you need to do is choose the course that suits your needs. 

All CPD courses comply with CPD guidelines.

We deliver our CPD courses in-class in Sydney and online (eLearning).
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Master the basics of WHS

Find out how to ensure your business maintains a compliant and safe environment by identifying common hazards and reporting and investigating accidents properly.

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Building customer loyalty with your CRM

Learn how to use your CRM to retain and build customer loyalty to increase your profits and job satisfaction. Use your CRM to understand and personalise customer experience.

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Complying with employment obligations

This eLearning course will cover National Employment Standards, commission-only employment, bullying and harassment and workplace health and safety.

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Coaching your team to success

This eLearning course will teach you how to get the best from your team and keep them happy and motivated. Learn about the GROW model and how it will increase your teams productivity.

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Motivating your employees

This workshop aims to help you maintain a motivated workforce by showing you different ways to motivate different personality types, set goals and maintain motivation in yourself.

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Effective Conflict Resolution

This course will teach you: six phases of the conflict resolution process; five styles of resolution; the standard process and how to adapt it; and tools to prevent conflict.

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How to be a great receptionist

This eLearning CPD course is designed to give you tips on how to be gracious with difficult people, diffuse a difficult situation, be productive during quiet times and more!

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How to get more done and stay sane

This online course will show you how! Take the time to sit and reflect on some classic productivity techniques that will help you to achieve more whilst working less.

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Complaints Handling and Complaints Register

The NSW Fair Trading Complaints Register was introduced to provide businesses with an incentive to provide better customer service. If you want a complete understanding of the Complaints Register, then this course is for you!

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