REINSW Helpline. Real help when you need it.

Confidential, practical advice in all areas of real estate. REINSW Helpline offers professional guidance to all REINSW members, when they need it most.

Answering over 13,000 calls each year, the REINSW Helpline team has over 100 years’ practical experience in the real estate industry.

Contact REINSW Helpline today

02 9264 2343
helpline@reinsw.com.au
Weekdays | 9.00am – 5.00pm

REINSW Helpline is always on hand to answer your industry enquiries.

Obtain practical and confidential advice on a wide range of real estate matters, including:

  • Tenancy issues
  • Sales issues
  • Agency agreements
  • NCAT hearings
  • Legislative changes and updates

All REINSW Helpline enquiries are confidential and there’s no limit to the number of times you can contact us.

 



Ann Banister, Robert Anderson, Lyn Kimball & Marie Babka

Hot topics

View our hot topics section for useful information and resources.
COVID-19, The Residential Tenancies Act, The Industry Reforms and more...

FAQs

Find the answers to our most commonly asked questions. Note: You will need to be logged in and a member to view these pages.

General FAQs COVID-19 FAQs

What our members are saying

Their knowledge of the Act and real estate legislation is supreme, and knowing I can pick up the phone and get their advice at any time is priceless. They are always pleasant and patient, and they genuinely care about helping members.

- Michelle Alchian

As the Compliance Manager for our company, the REI Helpline has been invaluable to my position. Before giving advice I normally confirm the information with either Ann or Robert who often help me locate the legislation that is relevant within the Act

- Katrina Gray-Spencer

I would like to pass on to REINSW my appreciation at the wonderful help the service has been to our company today, particularly Ann Banister who has been invaluable in her advise over an issue we have had with our Corporation Licence. Ann has been able to put my mind at ease and allow us to work though the problem legally making sure that all steps we take in remedying the issue are in accordance with the Act. I think she may even have saved my marriage!

- Alexandra Haggarty

Thank you so much for your help, today and every day! As always, you answered my question and explained everything clearly. You went above and beyond!

- Daniella Alpha, Time Realty

I just wanted to say thank you and offer praise and endorsement to your customer service member Anne. I contacted Anne with quite a complicated question/scenario and her attention, warmth and care to the matter was refreshing. Anne never pretended to know exactly how to guide me, until she further researched my question and got back to me very promptly. Thank you so much Anne, in a world of diminishing customer care and service, you shine through. I appreciate your advice and hope you are commended for this level of service

- Tony Ladiges

In the news

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Webinar | REINSW Helpline – Your questions answered

(2/10/2020)
Answering over 10,000 calls each year, the REINSW Helpline team has over 75 years’ practical experience in the real estate industry. In this webinar Tim and Leanne are joined by two of our Helpline team members Marie Babka and Robert Anderson.

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Helpline heroes

(20/10/2020)
Working in the real estate industry isn’t an easy gig. Laws are constantly changing. Training standards keep moving. And there’s the never-ending battle to ensure compliance. Who can keep up? The REINSW Helpline can – and they’re always on hand.

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REINSW Helpline: your property management questions answered

(30/10/2020)
Answering more than 13,000 calls a year, the REINSW Helpline team collectively has over 95 years of practical experience in the real estate industry. Enquiries are confidential, and there’s no limit to the number of times a member can contact them.

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/images/REINSW_Images/Latest news/2020/Woodrow Weight Winner Lyn K - latest news image.jpg

Introducing Lyn Kimball: 2020 Woodrow Weight award winner and new member of REINSW’s Helpline team

(3/11/2020)
Lyn Kimball is not often lost for words but was shocked when she was announced as the winner of the prestigious Woodrow Weight award at this year’s REINSW Awards for Excellence Gala Evening.

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