Helpline Frequently Asked Questions

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Can I now serve a notice by e-mail?

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When can you apply to NCAT for a hearing after having served a non-payment of rent termination notice?

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What happens in the case of the death of a tenant?

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What is the obligation of the agent to disclose a material fact?

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When and how would you disclose a material fact?

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What is the break lease fee?

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What are the requirements for agents when leasing a property with a swimming pool?

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What are the responsibilities of both landlords and tenants in maintaining a swimming pool at a rental property?

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In relation to the landlord information statement, is it a requirement of the agent to obtain acknowledgement from the landlord that they have read and understood the statement each and every time they enter into a lease?

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Can a tenant do renovations to a property which they rent?

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How do you define reasonable wear and tear?

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Are landlords required to have an annual check of all smoke alarms in residential properties?

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What is the notice period the landlord or property manager is required to give a tenant if a property has been sold with vacant possession?

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Can assistant agents perform open inspections, sign tenancy agreements, and complete the sales inspection report?

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