Webinar: Scripts and Dialogue

Cost: Members: free

Date and time: 17 October 2018 11am – 12pm

Do you have policy and procedure manuals? Yes? Great!

Do you have script and dialogue manuals? No? Why not?

For property managers, knowing what to say and when to say it is essential to time management and maintaining relationships.

Whether you’re talking to an owner, tenant or tradesperson, after this webinar you’ll have the knowledge and know-how to avoid talking too much, too little or saying something you’ll regret.

Key topics covered:
  • The 9 essential conversations all property managers need to know and master
  • How to build a script and dialogue library in your office – we have policy and procedure manuals, why not a script and dialogue manual?
  • Why it is important to practise, role play and rehearse your conversations
  • How you can save time in every conversation

Meet the presenters:

Tiana Mueller

Tiana is a Property Manager with Peter Fitzgerald Real Estate and a Licensed Real Estate Agent. She has in-depth knowledge and expertise in strata schemes and complexes, which is highly beneficial to her clients. Tiana manages a portfolio of various residential and commercial properties and thoroughly enjoys fulfilling and exceeding her clients’ expectations and needs. 

Colin Rodgers

As the longest serving Property Manager in the Sutherland Shire, Colin Rodgers has a passion for property management. His 25-year career is testament to his commitment and expertise. Colin – a two-time REINSW Awards for Excellence winner – places a firm focus on gaining great results through ongoing communication, sound advice and a guiding hand.

Chris Carey

Chris's working history includes retail, recruitment both agency and corporate, along with real estate experience in medium density development and real estate practice. Positions held in the real estate sector include residential property management and sales, from consultant level to management. Chris’ hands-on industry experience benefits the various scopes of practice that the Real Estate Institute represent via the Chapters and their dedicated Committees.
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