Claims

The biggest difference Realcover has to offer is that you are provided with support throughout the policy year.

The Realcover approach to handling claims and circumstances gives agents support and assistance very early on. We take a proactive approach and the experience is that this usually enables the dispute or claim to be dealt with early, leading to substantial savings on legal costs and time and worry associated with the claims process.

If you have a problem in relation to a possible claim or circumstance, Realcover has an assistance hotline. This hotline is available to all Realcover agents, connecting you to the Real Estate Institute and the dedicated hotline team to ensure our insured agents can quickly access expert help whenever they need it. Calls to the hotline are answered by real estate experts, who have unsurpassed experience and knowledge in real estate.

Realcover insured agents are given the opportunity to be involved in their own matter. Youhave the opportunity to have your say and work with Realcover for the best possible outcome for you and your business. 

The hotline service provides initial assistance to agents free of charge. The service includes advice on whether or not notification should be given to Realcover.