CPD Toolbox Series

Cross-cultural Communication

As the world continues to change and become more interconnected, real estate professionals must adapt to communicating cross-culturally. Connecting with diverse clients and communicating with many different cultures requires empathy.

In this course, you’ll gain an understanding of cultural perspectives when communicating with your clients and learn how to identify common cultural differences and their impact on business etiquette, conflict resolution and negotiating. Evaluating different strategies for dealing with cross-cultural business situations will also be covered.

What you’ll learn
  • What is culture?
  • The role culture plays in people’s values, belief systems and the way they communicate
  • Cultural differences in the use of language
  • Non-verbal communication – personal space, eye contact and gestures
  • How culture impacts on key business values
  • How good customer service, building rapport and polite business etiquette differs across cultures
  • How cultural differences impact conflict resolution and negotiating.
Meet the presenter
Jo-Anne Hamilton’s career in real estate spans almost 30 years, and she has been a licensed real estate agent since 1986. She specialises in property management and has managed the residential property management team of a successful agency for more than 20 years.

In addition to property management, Jo-Anne specialises in communication – a vital ingredient for success in real estate. She has a Bachelor of Arts in literature and psychology, and a Masters in Organisational Communication.

More information
If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email training@reinsw.com.au 
To enrol

Online  Go to the course calendar >>>
Download  Enrolment form >>>
Call  (02) 9264 2343
Email  training@reinsw.com.au


1 March 2018

9.30am to 1.30pm

Delivery mode?

REI House
30-32 Wentworth Avenue

How much?
$199 Members*
$245 Non-members
(GST inclusive)
(*Members include all employees of member agencies)

12 CPD points


We can come to you!

REINSW is pleased to offer in-house training seven (7) days a week between 7.00am and 9.00pm for small and large groups alike. 

REINSW trainers will visit your office, or a location of your choice, and deliver a training program specifically tailored to meet the needs of your team and your agency. In-house training is an ideal solution that delivers maximum results, with minimum disruption to your business, and is available in different combinations; for example, all in one day or a series of workshops spread over several days. Find out more >>>