Chapter News

Building a relationship: strata and property managers

It is evident that strata and property managers are increasingly working together for a number of different reasons. Both managers play a separate role in the industry and are as valuable to the landlord, tenant and Owners’ Corporation as each other.

Elders Property Management Director Kellie Eagles and Strata Management Services NSW Licensee Dean Eades spoke about the importance of building a relationship in order to achieve the best working environment for their clients.

Ms Eagles works with external strata managers at different companies and said it is important they maintain a good relationship as property managers are often lugged with a number of complex questions and issues that strata managers can assist with.

“Property managers need to have a clear understanding of the legislation that strata agents work with and understand the required processes that strata managers must follow,” Ms Eagles said.

“It is much easier for a property manager to facilitate a positive outcome for their tenant or landlord when the property manager has provided the necessary information for their strata manager to take action. For example, if a tenant makes a noise complaint, the strata agent will have more leverage if the complaint details dates, times and descriptions of the issue and even more leverage if there is more than one resident making a similar complaint.

“Having a good relationship with a strata manager is imperative in order to obtain and collect information that makes our job easier.”

Mr Eades said the beauty of working for a larger company is the two groups of agents can sometimes be found under the same roof.

“We have property and strata managers who work closely together especially for problems that can occur with roofs, plumbing, windows and general issues that require urgent assessment,” Mr Eades said.

Owners’ Corporations

Ms Eagles said a large part of developing a relationship with a strata manager is to ease the complexity of dealing with Owners’ Corporations.

“In years gone by the boundaries of the responsibility of the Owners’ Corporation was much easier for property managers to navigate. If it was a roof or a common wall, then property managers could be certain that the responsibility lay with the strata manager.

“It is now very common for the Owners’ Corporation to exclude many areas of responsibility and property managers are now often required to seek advice from the strata manager to determine whether or not a repair item is their landlord’s responsibility or not.

“There is often a better outcome achieved for our landlord clients when we can work with a strata manager and achieve good communication between both parties,"

Mr Eades agrees and encourages a harmonious relationship between the two agents.

“We encourage both strata and property managers to invest time into building a relationship. They should be sharing knowledge and develop an understanding of what each other’s roles are in order to save time in the future,” Mr Eades said.