Conflict within the workplace is almost unavoidable. It can arise from differences in opinion, varying beliefs, backgrounds, and culture. However, conflict can also be used as a creative opportunity to bring change, to move past personal bias and experience, and to open up new opportunities.
This course examines the concept of conflict and how it manifests in the workplace. In this course, we learn strategies for dealing with conflict in a productive way and developing skills to be better prepared. This course is ideal for anybody wanting to improve their conflict management skills.
This eLearning course is designed to give you a basic grounding in:
- identifying the most common causes of conflict in the real estate industry
- evaluating the effectiveness of your current conflict management style
- using anger and stress management techniques to avoid burn out