Client Relationships

Learn how to develop and build client relationships, understand negotiation techniques and how to manage and solve conflicts. 

Building client and agency relationships is paramount for success in the property industry. As an agent you need to have a good understanding of who your clients are and what makes them tick. Being able to identify and provide a service to meet the needs of your clients are skills that every agent must have. 

Once the relationship with the clients has been developed the agent will need to participate in negotiations to ensure that the transaction is successfully completed, however even the best negotiations can result in conflict and disputes. The agent needs to have well developed skills to resolve conflict and disputes.

In this cluster you will learn how to develop and build client relationships, understand negotiation techniques and gain and understanding of measures to manage and solve conflicts
CPP40307 Certificate IV in Property Services (Real Estate) qualification units of competency
When you successfully complete this cluster, along with the in and out of class assessments, you will gain a Statement of Attainment for the three units of competency stated below.
  • CPPDSMDSM4005A Establish and build client agency relationships
  • CPPDSM4017A Negotiate effectively in property transactions
  • CPPDSM4056A Manage conflict and disputes in the property industry

Prior to attending this cluster, you must complete a certificate of registration course.

More information

If you have any questions about the Client Relationships cluster, please contact REINSW Training on (02) 9264 2343 or email

RTO Provider Number: 90117


Delivery mode
Classroom and eLearning

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REI House
30-32 Wentworth Avenue

3 days