… on retention
Recruitment isn’t a one-time thing. It doesn’t stop when someone joins your team. Retention is a key aspect of recruitment.
Caroline Glover has a stellar track record for staff retention, with four of her team clocking up more than 10 years with the agency. Here are her tips about how to retain high-performing team members.
1. Always recognise performance
Whether it’s a lunch, an outing, a bonus, an increase in salary, or just a simple thank you, always recognise the efforts of your team. Remind them that each and every one of them is important and plays an integral part in the success of the business.
2. Encourage flexibility
We all have families and we all have different things that come up that require us to leave early or be away from the office. Make sure your team know you are approachable and they can ask for flexibility without feeling uncomfortable about it.
3. Put procedures and checklists in place
Life is a lot easier when you know what to do every step of the way, so make sure you have robust procedures and checklists. Your team will know what’s expected of them and feel more confident in their role.
4. Stay on top of technology
Having the right software and technology in place makes it easier and more efficient for your team to effectively do their job. It means your team can focus on being at the top of their game.
5. Build a strong team
We all spend a lot of time at work, so it’s important to enjoy being with the people you work with. Providing support at all levels is a must, as is ensuring everyone feels appreciated.