Cost: Member: FREE
Date and time: 20 March 2018, 10am-11am
In this free member webinar, you will hear from two leading buyers’ agents: Shelley Horton and Jacque Parker. They will be showing how a buyers’ agent can improve their client relationships and keep them motivated to make that property purchase.
Improving your client relationships:
• Set realistic expectations
• Build rapport and trust
• Maintain effective communication
• Create individualised reports
• Give critical feedback
Keeping your client motivated:
• Clarify, communicate and create good engagement
• Maintain expectations and adjusting accordingly
• Keep them focused on the end goal
• Turn setbacks into successes
• Bring your best every day
Meet the presenters
Shelley Horton is the Director of Albion Avenue Buyers Agents. She bought her first property, in the NSW Blue Mountains, when she was in her mid-twenties. Two years later it had doubled in value. Since then she has regularly bought, sold and successfully renovated properties for a profit, and has now had a 20 year career honing her skills in every aspect of the property industry.
Shelley started her professional career as a specialist residential property valuer. She then moved into international mortgage insurance and demanding corporate property roles, leading large property teams tasked with selling a portfolio of residential properties across Australia and New Zealand.Along the way, Shelley has gained a Bachelor of Business degree majoring in Land Economics and has fine-tuned her instincts on what makes a property worth buying and how to get the best deal.
Jacque Parker is the Director of House Search Australia, a multi award-winning Sydney-based buyers’ agency. Since 2005 her team have been sourcing properties for home buyers and investors alike. Very actively involved in the industry and a passionate advocate for supporting high standards and excellence in service, Jacque is the immediate Past-President of REBAA (Real Estate Buyers Agents Association) and currently sits on the REINSW Buyers Agent Chapter as Deputy Chairperson. A winner in the REINSW Awards for Excellence 2009, 2011 and 2014 her commitment to outstanding service has been well recognised by her peers in the industry. With a wealth of experience in investing, renovating, developing and buying and selling residential property since 1990, Jacque brings a wealth of experience to her role as a buyer’s advocate, and strives to achieve outstanding results for all House Search clients.